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  • FAQs

    How can I check the status of my order?

    Please send an email to with the subject line “Status Update request; Quote or Job#” and list the quote or job number for your order.

    Is there a minimum order requirement?

    Yes. 12 garments is Blue Star’s minimum order quantity. These do not have to be all the same item, it can be a mix of items.

    I live in Michigan. Can I pick up my order?

    At this time we are not permitting personal pick of your order.

    Can I make changes to my order?
    You may be able to change your order depending on where it is in the production schedule. There also may be an additional cost.
    Can I cancel my order?
    Orders may be canceled, however since each order is completely custom the refund if any will depend on where your order is in the production process.
    What is your refund policy?
    Since every product we make is completely custom, we do not issue refunds.
    What forms of payment do you accept?
    We accept P.O.s from accredited organizations, Checks, Credit cards, and ACH.
    How long will it take to receive my order?
    We take pride in our turnaround time. We are currently running at a standard turnaround of 30 business days from the day your order is paid for and/or the art is approved. Rush production orders are subject to additional charges which will vary based on order complexity, logistics, and other factors that may be outside of our control. Business days do not include weekends or federal holidays.
    Is there a minimum quantity requirement for re-orders?
    A minimum of 12 is required for any RE-ORDER.

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